--- title: Knowledge database description: Welcome to the Lucky Looping Help Center - quick help, FAQs & tips about products, orders, shipping and more! --- # Welcome to the Lucky Looping Help Center How can we help you?  ![ll_wdb_hero-img](https://help.lucky-looping.shop/hubfs/ll_wdb_hero-img.png "ll_wdb_hero-img") ## All topics [![ll_icon_comment](https://help.lucky-looping.shop/hubfs/ll_icon_comment.svg) ### Our products Here you will find all the information about your Lucky Looping products. Simply select the product you would like to take a closer look at. To the products ](https://help.lucky-looping.shop/en/product-guide-t-shirt?hsLang=en) [![ll_icon_cart](https://help.lucky-looping.shop/hubfs/ll_icon_cart.svg) ### Order & Shipping This is how your Lucky Looping order works: Step by step to your desired product. Find out everything you need to know about the ordering process here. To order & shipping ](https://help.lucky-looping.shop/en/bestellung-versand?hsLang=en) [![ll_icon_ruler](https://help.lucky-looping.shop/hubfs/ll_icon_ruler.svg) ### Size guide Find the right size for your Lucky Looping products - from shirts and hoodies to socks, drinking bottles and snack boxes. To the size guide ](https://help.lucky-looping.shop/en/size-guide-t-shirt?hsLang=en) [![ll_icon_heart-with-tick](https://help.lucky-looping.shop/hubfs/ll_icon_heart-with-tick.svg) ### Care instructions Here you can find out how to look after your Lucky Looping products properly so that they stay as good as new for a long time. To the care instructions ](https://help.lucky-looping.shop/en/care-instructions-t-shirt?hsLang=en) [![ll_icon_wallet](https://help.lucky-looping.shop/hubfs/ll_icon_portmonnaie.svg) ### Payment methods You can pay conveniently and securely with us - simply choose the payment method that suits you best. To the payment methods ](https://help.lucky-looping.shop/en/payment-methods?hsLang=en) [![ll_icon_return](https://help.lucky-looping.shop/hubfs/ll_icon_retoure.svg) ### Returns Something doesn't fit? No problem - you can easily return your order. You can find all information about returns here. Returns ](https://help.lucky-looping.shop/en/retoure?hsLang=en) [![ll_icon_mail](https://help.lucky-looping.shop/hubfs/ll_icon_mail.svg) ### Newsletter Sign up for our newsletter and stay up to date - with news, promotions and theme park feeling straight to your inbox! Subscribe to the newsletter ](https://web.lucky-looping.shop/en/newsletter?hsLang=en) [![ll_icon_telephone](https://help.lucky-looping.shop/hubfs/ll_icon_telephone.svg) ### Contact us If you can't find what you're looking for among the other topics, we're also happy to help you in person. To the contact channels ](https://help.lucky-looping.shop/en/contact-us?hsLang=en) [![ll_icon_heart-with-tick](https://help.lucky-looping.shop/hubfs/ll_icon_heart-with-tick.svg) ### About us Here you can find out everything about Lucky Looping - our history, our mission and what drives us. Discover who is behind the products! Find out more about us ](https://web.lucky-looping.shop/en/about-us?hsLang=en) ## Frequently asked questions + answers ### How can I track my order? After shipping, you will receive an email with your tracking number - so you can see exactly when your parcel will arrive safely and you can start your next theme park adventure. ### How long will it take to ship my order? Our parcels cover the distance as fast as a rollercoaster. Your new favorite outfit usually arrives within 2-4 working days. ### How do returns work if something doesn't suit me? Everything is easy! You can return your order within 14 days. You can find information on this on our Returns page - like a safe entrance to the station after your journey. ### How do I find the right size? Our size guide will help you find the perfect fit - so that your outfit fits every loop and nothing pinches. ### How do I look after my Lucky Looping products properly? In the care instructions, we show you how to keep your favorite item in shape for each product - from the washing machine to the dryer, so that your outfit is ready for many more counts. ### Which payment methods do you offer? There are many payment methods available to you. It's best to take a look at the payment methods page. ### Where can I meet you at theme parks? Who would have thought it? But we're out and about in parks ourselves! Follow us on Instagram or TikTok to see where we're off to. Maybe we'll meet up in the next queue! ### Are there any gift vouchers or discount campaigns? But of course! Subscribe to our newsletter to receive exclusive codes and promotions - to make your next theme park trip even more fun. ## Do you need more help? You are welcome to contact us personally and we will help you further. [Contact us](https://help.lucky-looping.shop/en/contact-us?hsLang=en) ![ll-newsletter_bg-Rollercoaster](https://help.lucky-looping.shop/hs-fs/hubfs/ll-newsletter_bg-Rollercoaster.png?width=1254&height=692&name=ll-newsletter_bg-Rollercoaster.png) ![icon-stern](https://help.lucky-looping.shop/hubfs/icon-stern.svg) Sewn-in chest pocket ![trinkflasche_auslaufsicher](https://help.lucky-looping.shop/hubfs/trinkflasche_auslaufsicher.svg) Splash-proof ![trinkflasche_lucky-looping](https://help.lucky-looping.shop/hubfs/trinkflasche_lucky-looping.svg) Own cuts & ideas ![icon-schutz](https://help.lucky-looping.shop/hubfs/icon-schutz.svg) High-quality & strong fabric