Welcome to our returns portal! If something does not fit with your order, you can easily arrange a return here. Please note: The return costs correspond to the original shipping costs (e.g. €4.90 domestic / €14.90 international) and will be deducted from the refund amount. Here you will find clear step-by-step instructions, the form for your return label and answers to frequently asked questions (FAQs).
1. fill out the form
Please fill out the form below completely.
2. receive a returns label
In the next step, we will send you a returns label by e-mail.
3. return the item
Pack the item carefully and return it in its original packaging.
4. inspection and refund
After the inspection, we will refund the money or exchange the product.
If you don't like an item, you can return it to our returns center within 14 days. Simply fill out the returns form.
Please note: From now on, all returns (including those from Germany) will be subject to the original shipping costs (e.g. €4.90 domestic / €14.90 international). Even for orders over €100 (which were eligible for free shipping), you must pay the return shipping costs.
We will of course cover the return costs for defective or incorrectly delivered items.
Who bears the costs for a return shipment?
Please note: From now on, all returns (including those from Germany) will be subject to the original shipping costs (e.g. €4.90 domestic / €14.90 international). Even for orders over €100 (which qualified for free shipping), you will have to pay the return shipping costs.
We will of course cover the return costs for defective or incorrectly delivered items.
You must also pay for any loss in value of the goods if this has been caused by handling that was not necessary to check the condition, properties and functionality of the goods.
What do I do if an item arrives damaged or something is missing?
If an item has arrived damaged or something is missing, please report the damage using our service form. Send us photos of the damaged packaging and your order number so that we can explain exactly how to proceed.
Can I have damaged shipping material replaced?
Unfortunately, we cannot replace damaged shipping material. If you want to return an item, you can use the packaging of your choice. Make sure you use the return documents from our returns portal so that everything is addressed correctly.
